Shopping Info

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General Information

Below is some information to help you during your online shopping experience.

Credit Cards: We are currently able to accept Discover, MasterCard, Visa, and American Express online.

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Shipping: We make every effort to have all items featured on our website in stock and ready to ship within twenty-four hours of receiving your order. If we happen to be out of an item, we will notify you via your preferred method of contact. In-stock items ship via 2nd Day FedEx. Note: Items priced at over $1000.00 will require an adult signature for delivery. To make alternative shipping arrangements, call and talk to one of our sales agents.

Need more information? Click to learn more about the following:

Returns Policy

Packaging & Presentation

Financing

Using Gift Cards

Ring Sizing
 

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Returns/Exchanges

Returns/Exchanges Policy

For all internet purchases, excluding special orders or custom work, Christian Caine has a 15 day return policy. All items must be in their original, new condition and rings can NOT have been sized to be eligible for a refund. 

If you are not completely satisfied, you can return any non-personalized (i.e. specially engraved) item in its original condition for a full refund or exchange.

Call 304.876.1313 and we will arrange your return or exchange.

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Packaging & Presentation

brasstagAt Christian Caine, we know it's not about the box, but that does't mean we cut any corners when it comes to the presentation of your new purchase. Our distinctive teakwood box, bearing our "CC" logo and nesltled snuggly inside a textured blue packer box, is wrapped in silver paper and tied with a blue ribbon. The presentation is completed with a silver gift bag decorated with blue tissue and an extra surprise, a solid milk chocolate "CC" medallion.

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Financing Information

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You've been dreaming long enough! We make it easy to take the next step by offering the following payment options. In addition to a six-month layaway plan, we gladly accept the following credit cards:

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We offer several competitive financing options including 0% interest for twelve months and 9.99% interest for up to sixty months. Call us at 304.876.1313 for more information, or just stop by and fill out the super-simple application in just a few minutes.

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Using Gift Cards & Certificates

Using Gift Cards: Our gift cards can be used online as well as in our Shepherdstown showroom. To redeem a gift card online, enter the code in the "Gift Voucher" box in the shopping cart. A gift card code can only be used once online, so it's best to make a purchase for multiple items all at once rather than as separate transactions. Any unused value of a gift card will be recorded as store credit, and may be redeemed in person at our showroom. If you would like the unused value of your gift card to be available to you online, contact us, and we will issue you a new code for the remaining amount.

A gold Gift Certificate card is used in much the same manner as the Gift Card except the code is entered in the "Gift Certificate" box. Again, any balance can be redeemed in person at our Shepherdstown, WV, location.

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Ring Sizing

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We prefer to ship our rings with no special sizing and to make any necessary adjustments after you present your gift. This allows us to make the most precise changes possible and eliminates the possibility of a second re-sizing which can affect the long-term strength of the ring. In some cases, especially bridal rings, we strictly limit sizing until after the purchase has been made.

While that is our preference, we know that is not always possible. We have therefore adopted the following policies and recommendations regarding ring sizing:

Sized rings are not returnable.

Unsure of the size? Request a ring sizing kit with your purchase. Instructions are included with the kit and we can handle the sizing by mail.

Allow extra lead time when ordering a ring to be sized.

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